Free shipping over $50 ~ Australia wide

FAQ's

Orders

What methods of payment do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • Paypal
  • Afterpay

 

How do I use a promo code / credit note?

Enter your promo code or credit note code in the discounts box at the checkout.

 

Will the item I want be restocked?

We are continually designing new styles and are not always able to restock items. If there is an item you are after please contact customer service at contact@mombasarose.com.au.

 

Shipping

When will my order be dispatched/sent?

Orders are processed and shipped within 24-72 hours of payment Monday - Friday.

Please note orders are not processed on weekends or public holidays.

 

How much does shipping cost?

Shipping is free for all orders within Australia over $50.00 however orders under $50.00 will attract a flat rate fee of $5.00.

We do offer express shipping for $10 which is also sent through Australia Post and will normally arrive next day after order processing which is 24-72hours for metro areas. Please note that Express Post can take up to 3 working days.

 

How long until I receive my order?

All Australian orders are sent with Australia post and will generally take 2- 7 working days for delivery.

Orders sent express post will take 24-72hours to process and will then normally arrive next day metro areas but can take up to 3 working days.

We are not responsible for stolen packages or packages delayed in transit.

 

Do you ship internationally?

Yes, we ship worldwide!

 

New Zealand shipping

Shipping to New Zealand will attract a flat rate fee of $10 for orders under $150. Orders over $150 are shipped for free.

 

International shipping

We charge a flat rate of $15 for international orders . We use Australia Post Registered International that has a 6- 30 business day delivery time*. Registered International does not include tracking of your package. The Registered International number is a way of ensuring that your package is not lost during shipment. We are not responsible for stolen packages or packages delayed in transit.

*Usually 6-10 Business Days, however can take up to 30 Business Days.

 

What are custom fees?

All prices on Mombasa Rose are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.

 

How will I know when my order has shipped?

You will receive an email notification as soon as your order has been shipped.

 

How can I track my order?

Once your order has been shipped you will receive a confirmation email with an Australia Post tracking number. Please allow up to 48 hours for tracking records to be updated.

 

Returns

How can I return an item?

Please visit our Returns and Exchanges page to view our returns policy and download a returns form.

 

Can I get a refund?

In accordance with Australian Consumer Law, we are not required to provide a refund if you make a wrong selection, or if you change your mind. However we are more than happy to issue you with a credit note as long as the item 

- Returned with in 14 days (21 days for international orders)
-  Any items returned after 14 days (21 days on international orders) will not be accepted.
-  If an item was purchased using a discount code you will only be refunded the amount paid for the garment.
-  The item must be returned in good condition (unless deemed to be faulty) and not have been worn. 

 

What if my item is faulty?


Whilst we inspect each item that we send out to our customers to maintain a high level of quality in our products, should you receive an item with a manufacturing fault, we will happily refund you in full or exchange the item.

You will always be refunded by the method of payment used. In particular if your purchase from our online store was made with credit note or gift voucher then you will be refunded a credit note or gift voucher.

If you do choose a refund we will return the money to you within 7 working days. If you have paid via Paypal your payment will be refunded to your Paypal account, if you have paid via credit card it will be returned to the card used.

Condition of returned Goods:

- Item must be returned with in 14 days (21 days for international orders)
-  Any items returned after 14 days (21 days on international orders) will not be accepted.
-  If an item was purchased using a discount code you will only be refunded the amount paid for the garment.
-  We do not offer refunds for change of mind. 
-  The item must be returned in good condition (unless deemed to be faulty)

Please note that all fault claims are assessed on a case by case basis and at the discretion of Mombasa Rose Boutique.

 

How long will it take to process my return?

Once your return has ben received by our online store, it will be processed within 48-72hrs hours and you will be contacted via email.

 

Stores

Do you have physical stores?

We have two physical boutiques located at Westfield Carindale and Indooroopilly Shopping Centre.