SHIPPING INFORMATION

We aim to process all orders within 48 hours Monday - Friday.

Please note orders are not processed on weekends or public holidays.

During peak periods, order processing times may be extended due to a high volume of orders received. 

Any changes to orders requested by the customer (including upgrading to Express Post) may extend the processing time.

Please ensure that your shipping address is correct before placing your order.

Once your order has been placed we are unable to change your address or redirect parcels once they are sent.

Within your shipping confirmation email you will find an Australia Post tracking number.

To track your order simply visit www.auspost.com.au/track/ and enter your tracking number.

If you experience an issue with your Australia Post delivery, you will need to contact us within 2 weeks of your order being placed so that we have the best chance of finding a solution with Australia post. 

Any queries lodged with us after 2 weeks may not be able to be located.

Please note, all packages sent by us (with the signature on delivery service) that are deemed as lost in transit will be issued with a replacement or credit voucher.

It is important to note that should you opt to have your parcel redirected to an address other than that listed on the invoice, you will not be covered for any kind of reimbursement in the event of non-delivery.

Furthermore, by electing for Australia Post Safe Drop you will not be covered for replacement in the event that your parcel is stolen.

As such, we recommended opting to collect your parcel from your local post office if you will not be home to collect it.  

Delays are more likely to occur during holiday periods and national sale times. Please take this into consideration if your order is of a time sensitive nature.

As all of our parcels are automatically sent with signature on delivery, it is important to note that should you opt out of this service and instead elect for Australia Post Safe Drop you will not be covered for replacement in the event that your parcel is stolen.

As such, we recommended opting to collect your parcel from your local post office if you will not be home to collect it.  

If you were not able to collect your parcel or if you provide an incorrect address and the parcel is returned to us, you will be issued with a credit note for the item/s and a $15.00 Return to Sender (RTS) fee will be deducted from your credit note.

This is to cover the cost charged to us by Australia Post for your parcels processing and return. 

Your credit note will not include any shipping fees you paid for delivery.

If you have made a mistake on your order or would like to make a change to the items purchased, please contact us immediately and we will try our best to fix the issue before your order is shipped.

Our parcels are collected throughout the day. We therefore cannot guarantee that any amendments will be actioned prior to shipping.

All prices on Mombasa Rose are in Australian dollars.

For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country.

Please contact your local customs office for further information.